Privacy policy

1. Data controller and contact details

Company name: Neligrate Oy (“ParkMan”)
Company postal address: Runeberginkatu 5 B
Company post code: 00100
Company city: Helsinki
Company country: Finland
Company business ID: 2320069-7
Company email: info@parkman.io
Phone number on weekdays: +358 9 4257 9290

2. General

Neligrate Oy (later also "ParkMan", "we/our/us") collects personal data about the users of its services and visitors of its websites (later also “you”, “user”, “visitor”) whilst providing its services. We are committed to respecting your privacy and following all applicable data protection laws. This document describes what information we collect about you and how we use and protect that information.

3. Purposes of processing personal data

Personal data is collected, managed and processed by ParkMan to the extent that is necessary for providing our services (comprising ParkMan app and ParkMan online services such as company admin page and other services) and running the ParkMan website and for the related legitimate interests of ParkMan and its partners. These purposes include the following:

ParkMan app and ParkMan online services (together “ParkMan Services”):

  • Enabling the functions of the Services (such as user identification, locating and finding parking spaces and billing);
  • Maintaining the customer relationship (such as communication with the user and providing information about the use of our Services);
  • Marketing as well as targeting of marketing and features of our Services (e.g. recommending parking lots) based on the data collected on the use of our Services;
  • Maintaining, developing and compiling statistics about the use of our Services;
  • Disclosing certain information to parking providers and parking enforcement personnel for the purpose of validating parking events as described in section 6 and in order to enable them to offer you the best possible service;
  • Ensuring ParkMan’s business interests related to the use of our Services (such as validating parking events, billing and collecting payments);
  • Research and development (such as testing, research, analysis and product development)

ParkMan website:

  • Marketing our Services and communicating with you by using the email address, phone number and possible other contact information provided by you;
  • Improving our website and Services based on information about how you use the website and information that you provide to us on the website;
  • Targeting of information about ParkMan and its Services based on data collected on our website regarding the use of the website

4. The groups of data subjects and data collected by ParkMan

This section explains what data we collect and use and where we get the data.

ParkMan obtains the personal data of its users primarily from the users themselves upon them using the ParkMan Services or providing the data when visiting the ParkMan website. For example, we collect data upon signing up to the ParkMan app and upon using the ParkMan app. If you wish for us to contact you, we may collect your contact information on our website. As regards corporate clients, data about the users of ParkMan Services is received from the administrator of such corporate client. Personal details can also be collected through certain other means such as via phone from the user or via user surveys, contact forms or contacts made by ParkMan to the user.

ParkMan can collect the following information about the users:

ParkMan Services:

  • email, phone number
  • name and address details
  • user account details (such as user ID and password)
  • details of the service provided (such as discounts and number of invites)
  • payment card details and payment method
  • information about cars and car license plate numbers
  • information about the device (such as device ID generated by phone, phone type and version)
  • location data when using our Services
  • information about parking duration, location and pricing
  • searches of parking lots
  • billing information and paid invoices
  • name, email, phone number and role of a contact person in your company
  • correspondence with ParkMan and parking providers
  • other personal data you provide yourself, including pictures, for example when creating a profile in the ParkMan app
  • information that you provide when rating our Services
  • server logs which may include information such as device IP address, access dates and times, app features or pages viewed and type of browser
  • information about how you interact with our Services, preferences expressed and settings chosen

ParkMan website:

  • email, phone number
  • name and address details
  • role and organization
  • searches of parking lots
  • name, email, phone number and role of a contact person in your company
  • other personal data you provide yourself, for example when writing in a form
  • server logs which may include information such as device IP address, access dates and times, app features or pages viewed and type of browser
  • information about how you interact with our website, preferences expressed and settings chosen

5. Cookies

We use various technologies to collect and store information when you use our Services or visit our website, including cookies.

Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. ParkMan uses cookies and similar technologies for purposes such as:

  • Remembering user preferences and settings
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analyzing site traffic and trends, and generally understanding the behaviors and interests of people who interact with our Services and website
  • We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements

You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of our website and Services may not function properly. For more information about cookies and how to delete them, visit http://www.allaboutcookies.org.

6. The sharing of information

To ensure that the ParkMan Services work in the intended manner, ParkMan must share certain parking-related information about the user to the partners providing parking (comprising data on parkings provided by these parking providers) as well as their representatives such as city parking wardens and private parking companies. Further, corporate clients receive data on parking events paid with the company’s card. The parking providers and parking wardens are data controllers in relation to the data they collect, and responsible for processing the data in ways that comply with the applicable laws.

ParkMan takes appropriate measures to ensure that the third parties accessing data collected by ParkMan process such data in accordance with the applicable laws by e.g. entering into agreements with such partners.

ParkMan can use third parties as data processors to ensure a working service. These parties can include for example payment providers, hosting services and debt collection agencies. ParkMan makes sure that it has valid legal agreements with each data processor to ensure that personal data collected by ParkMan is handled within limitations set by law and to the extent that is required for offering services to ParkMan. The personal data processors used by ParkMan have access only to information required for certain purposes, and the handling of this information is done only for predetermined purposes and in accordance with mutually agreed data protection and security practices.

The personal data collected by ParkMan is not shared with third parties apart from those mentioned in this Privacy Policy without the consent of the user, unless legislation or decisions by competent authorities demand otherwise.

When using third parties as data processors, data can be shared to service providers outside of the EU, such as providers in the U.S. In these cases, ParkMan takes measures to ensure that all legislative procedures have been done, by for example entering into standard contractual clauses with the receiving party in accordance with the applicable decision by the EU commission. More information about the transferring of personal data and appropriate precautions is available in the ParkMan service, or by contacting ParkMan using the contact details described in this Privacy Policy.

Our Services and website may use Google Analytics and other web analytics services to compile reports on visitor usage and to help us improve our website and Services. For an overview of Google Analytics, please visit http://www.google.com/analytics/. Google Analytics may use cookies. You can opt out of Google Analytics with this browser add-on tool: https://tools.google.com/dlpage/gaoptout.

ParkMan may also use Google AdWords, Facebook Custom Audiences and similar marketing services where targeted ads are sent to people who have visited our website or downloaded our app. Facebook Custom Audiences may also send targeted ads to “Lookalike Audiences” who have similar characteristics to people on our Custom Audience list. Google, Facebook and other third parties may use cookies to show appropriate ads. The information collected by such services will follow their privacy practices. You can adjust how Google's ads appear to you on the Google Ad Preferences page: https://www.google.com/ads/preferences. Should you choose to do so, you can completely prohibit Google from showing ads to you.

7. Data security principles

The data collected by ParkMan is maintained, by us or by a third party authorised by us, as an electronically collected registry. The registry is protected by using appropriate technical and organizational security measures. Access to the registry is monitored for example using user-specific IDs and passwords.

8. The duration of storing data

In general, ParkMan stores the information given by you until the end of the customer relationship. This makes it possible for users to view their parking history and for ParkMan to validate parkings and transactions.

The user is entitled to request the removal of digitally stored information about them. Upon ending the customer relationship, the user can request the removal of personal details, in which case all personal details are deleted, and the user data is anonymized into a format in which it cannot be connected to a natural person or a company.

In certain cases, to comply with our contractual obligations towards parking providers, we may store some data for a maximum of two years after the end of the customer relationship.

9. The rights of inspection and refusal

The user has the right to make requests to ParkMan about the processing of personal data in accordance with the EU General Data Protection Regulation, including, but not limited to

  • the right to request access to personal data about the user;
  • the right to request correction or deletion of said data;
  • the right to request restrictions to said data processing or to object the processing;
  • the right to move said data from one system to another;

The user also has the right to prohibit the usage of his/her information for marketing purposes. The user can contact ParkMan’s customer support by using the contact details described in this Privacy Policy and on the ParkMan website.

We do all the necessary procedures to make sure that we are communicating with you and no one else before we act upon your requests.

10. The right to file a complaint to an authority

Based on the applicable laws, the user has the right to contact and file a complaint about the processing of personal data by ParkMan to the competent regulatory authority. In Finland, the competent authority is the Data Protection Ombudsman (Ratapihantie 9, 6th floor, PL 800, 00521 Helsinki, tietosuoja@om.fi).

11. Changes to this policy

ParkMan develops its service constantly, and updates this Privacy Policy based on service updates and the related legislative changes. Notifications about the changes are given upon usage of the ParkMan Services and our website. If you have questions about this Privacy Policy or the processing of data in context of the ParkMan Services, please contact us via the contact details given in this Privacy Policy.

[Version 25.05.2018]